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Support 

For MNW Telecom, emergency response is only one part of supporting a network deployment. Ongoing collaboration with E-rate customers is crucial for adjusting and improving the network as needs and utilization change.

As part of its service to E-rate customers, MNW Telecom will:

  • Provide continuous monitoring 24x7x365 of the transport network and internet egress and send reports to clients regarding quality of service, utilization trends, possible performance impacts, recommended network configurations and more.
  • Provide immediate (and temporary) service disconnection for any client connections that are causing harm to the network (due to DoS attack, malware, etc.)
  • Provide E-rate customers with an NMS dashboard for on-demand access to network status, utilization, etc.
  • Consult with customer’s technical staff about network configuration, optimization, and best practices.
  • Notify clients with a minimum 10 business days of any planned maintenance to the network.
  • Provide customers with immediate notification of any outages, issues or trends

Our capabilities include:

In-House OSP Fiber Construction Services

Strategic Partnerships with Major Fiber Carriers

Carrier-Grade Microwave Connections up to 20Gbps

24x7x365 Remote Monitoring & Response

Co-location Presence at Equinix, Union Station Tech Center, 365 Data Centers, Data Realty & U.S. Signal

Staffed by a team of seasoned wireless professionals with a combined 80+ years of experience deploying wireless technologies, MNW Telecom is a nationally recognized leader in managed communications services.

Committed to
Your Success


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sales@mnwtelecom.com
574.389.3100