Support 

For MNW Telecom, emergency response is only one part of supporting a network deployment. Ongoing collaboration with E-rate customers is crucial for adjusting and improving the network as needs and utilization change.

As part of its service to E-rate customers, MNW Telecom will:

• Provide continuous monitoring 24x7x365 of the transport network and internet egress and send reports to clients regarding quality of service, utilization trends, possible performance impacts, recommended network configurations and more.
• Provide immediate (and temporary) service disconnection for any client connections that are causing harm to the network (due to DoS attack, malware, etc.)
• Provide E-rate customers with an NMS dashboard for on-demand access to network status, utilization, etc.
• Consult with customer’s technical staff about network configuration, optimization, and best practices.
• Notify clients with a minimum 10 business days of any planned maintenance to the network.
• Provide customers with immediate notification of any outages, issues or trends